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Shipping Policy

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Last Updated: November 15, 2025

Thank you for supporting CryWolfDoc.com. These Shopping Policies explain how orders, payments, shipping, returns, and customer service are handled for merchandise or products purchased through our website or authorized partners.

1. Where Orders Are Processed

Merchandise and products sold through CryWolfDoc.com may be fulfilled by:

  • Print-on-demand vendors

  • Third-party retailers

  • External stores linked from the Site

  • Crowdfunding reward platforms (Kickstarter, GoFundMe merch partners)

Each vendor may have its own terms, shipping times, and return policies.
When applicable, those policies apply in addition to this Shopping Policy.

2. Payment Methods

We may accept:

  • Credit and debit cards

  • PayPal

  • Stripe

  • Apple Pay / Google Pay

  • Third-party checkout providers

  • Crowdfunding pledges

All payments are processed securely by the relevant platform.
CryWolfDoc.com does not store or receive full payment card information.

3. Processing Times

Processing times may vary depending on the product.

Typical processing time:

  • Print-on-demand items: 2–7 business days

  • Digital items or downloads: immediate or within minutes

  • Pre-order or crowdfunding rewards: timelines disclosed on the campaign page

Please note: Processing times may increase during holidays, production delays, or high-demand periods.

4. Shipping

Shipping times depend on:

  • Your location

  • The fulfillment provider

  • Carrier delays outside our control

General estimates (after processing):

  • Domestic U.S. shipping: 3–10 business days

  • International shipping: 7–21 business days

Shipping carriers may include USPS, UPS, FedEx, DHL, or local couriers.

Shipping Costs

Shipping fees are displayed at checkout and vary by product and location.

5. Returns, Exchanges & Refunds

Because many of our items are produced on demand, returns are typically limited.

We generally accept returns only if:

  • The item arrives damaged

  • The wrong product is received

  • There is a significant printing or manufacturing error

We do not accept returns for:

  • Wrong size ordered (unless otherwise allowed by the fulfillment partner)

  • Buyer’s remorse

  • Items damaged by the customer after delivery

Return Procedure

To request a replacement or refund, email:
support@crywolfdoc.com
Please include:

  • Order number

  • Description of the issue

  • Photo(s) of the product or damage

Requests must be submitted within 14 days of delivery unless otherwise required by applicable law.

6. Digital Products

If digital items (downloads, templates, documents, media) are sold:

  • All digital sales are final once the file has been delivered.

  • No refunds will be issued for completed downloads or digital access.

If you experience download or access issues, contact us for help.

7. Pre-Orders & Crowdfunding Rewards

If you purchase through Kickstarter, GoFundMe perks, or other platforms:

  • Delivery timelines are estimates, not guarantees

  • Delays are possible depending on production, funding, or manufacturing constraints

  • Refunds may be subject to the third-party platform’s policies

CryWolfDoc.com is not responsible for delays caused by external partners.

8. Order Changes & Cancellations

Most print-on-demand orders cannot be changed or canceled once production begins.
Contact us immediately if you need support—we will assist if the order has not yet entered production.

9. Taxes & Duties

Customers are responsible for:

  • Any applicable sales tax

  • VAT or international import duties

  • Customs fees charged by their country

These fees are not controlled by CryWolfDoc.com.

10. Contact for Shopping Support

For questions related to orders, delivery, or issues:

Email: dmgoodlaw@crywolfdoc.com
Subject Line: Order Support

We respond to most inquiries within 2–4 business days.

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